From bath fixtures to elaborate lobbies – 5 facts only few people know about hotel star ratings!
In the age of social media, all our decisions are based on ratings and user opinions, but the hotel industry is among the few businesses that have always used ratings and benchmarks to help patrons make their decisions. Now we’re all aware of the star ratings, and some of us even know a thing or two about how these ratings work, but we seldom see how much attention ratings pay to the minutest of details.
Here are five things you probably never knew about star ratings and surely they will make you proud of the benchmarks the hospitality industry pursues!
#1 The 800+ Point Checklist
While star rating criteria differ across the world, a common checklist with over 800 points largely determines what star a hotel property manages to attain. This checklist consists of points to do with the property itself, the facilities, adherence to local laws, and most importantly customer service.